Answers in minutes, not days

Swiper Casino contact: chat, e-mail or phone, any hour

Pick live chat, e-mail or phone and a human answers, around the clock, every day of the year; support runs 24 hours a day, 7 days a week.

Get help now Licensed UK operator

Paid today

827,759 £

6,305 Players online

Regulated by the UK Gambling Commission, licence 92880-3755-R-279797

Average payout in 4 minutes, £26M paid weekly

256-bit SSL encryption, audited by iTech Labs and SIQ

Reach a person

Choose the channel that matches your question

No more guessing which queue moves fastest when your money or your account is stuck.

When you need it sorted now

Chat suits anything urgent: a deposit that has not landed, a bonus that will not activate, a session you need stopped. A typical reply arrives in three minutes, so keep your account details to hand.

Start chat

Swiper Casino e-mail desk

Best for documents, statements and anything you want on record. Write to [email protected] and expect a reply within four hours, often sooner; attach screenshots or your verification paperwork if it helps explain the problem.

Write to us

Spoken help, GMT hours

Call +44 20 8323 6624 when talking beats typing, for example a locked account or a withdrawal you cannot trace. Lines are staffed in GMT and a typical call is picked up in five minutes.

Call support

Local help, no detours

Support that speaks your time zone

You will have the local number, the licensing details and the gambling help lines for the United Kingdom in one place.

Straight through

UK phone number+44 20 8323 6624

Support time zoneGMT

Languages spokenEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Who watches us

Regulator and licenceUK Gambling Commission, 92880-3755-R-279797

If play hurts

Gambling supportGamCare, BeGambleAware, GAMSTOP

Four Escalation Steps

Take Your Complaint Up The Chain

Four steps that settle an unresolved issue, ending with the UK Gambling Commission.

Straight To The Support Desk

Set out the problem to support in plain words, with dates and the sums involved. A written record of what happened gives the team something concrete to check.

Where Does My Case Stand?

Ask for a case reference before the conversation ends, then keep it safe. An email reply usually lands within four hours of the first message.

Asked Once, Reviewed Higher

Push the matter to a manager when the first answer misses the mark, citing the reference. A senior review is the last stop inside the casino before outside hands step in.

Pass Your File On

Refer the case to the UK Gambling Commission once the internal route is exhausted. Regulators expect that attempt first, so hold your reference and the email trail.

One message, one owner

Reach the desk that can actually fix it

No more messages bouncing between teams while your issue cools on a general queue.

Account desks

General support[email protected]

Verification, KYC checks[email protected]

Money desks

Deposits, withdrawals[email protected]

Everything else

Complaints, escalations[email protected]

Privacy, data requests[email protected]

Business, partnerships[email protected]

Checking The Fine Print

The Company Standing Behind The Games

Names, numbers and a licence you can check before you play a penny.

The Company

Legal NameSwiper Casino Ltd

Company NumberCompany No. 75635359 (United Kingdom)

Registered AddressHigh Street, Manchester

Licence

RegulatorUK Gambling Commission

Licence Number92880-3755-R-279797

Written Contact

Support Email[email protected]

Independent help with gambling problems

Gambling can get out of hand, and Swiper Casino is not the only place to turn. GamCare, BeGambleAware and GAMSTOP each offer free, confidential support across the United Kingdom, outside any casino.

GamCare. Offers confidential advice, one-to-one counselling and a helpline for anyone worried about their gambling.

BeGambleAware. Provides impartial guidance on risky play and practical tools so players can stay in control.

GAMSTOP. Lets players in the United Kingdom block themselves from gambling sites in one step.

Full story

Details That Get You A Quicker Answer

Have these five things open before you open a chat or dial.

Your registered email address
Account number or case reference
Transaction dates and amounts in pounds
Screenshots of any error message
A short note on what you expected

Support at a glance

Swiper Casino support, explained simply

Read this when a short question about support stands between you and getting on with your evening.

trustDo I need to write in English for the desk to help me?+

Questions arrive in English by default, and the desk also answers in German, Finnish and Norwegian. If your preferred tongue is one of those, say so at the start of the conversation. A colleague who speaks it picks up the chat.

trustDo I need to check a UK licence before I play?+

Swiper Casino Ltd holds licence 92880-3755-R-279797 from the UK Gambling Commission, the body that polices this market. The same licence covers every game you see here. It sits alongside Company No. 75635359, registered in the United Kingdom.

trustDo I need to plan around a long wait for checks?+

Allow up to 54 hours from the moment your documents land with the verification desk. Most checks finish well inside that window, so keep an eye on your inbox rather than chasing us. Send proof of identity, proof of address and payment method confirmation together and nothing stalls.

trustWhy can't I close my account with a single click?+

Because a closed account ends access for good, we handle closures through the desk rather than a button. E-mail the support address or raise it in live chat and say plainly that you want the account shut. Anything you still have on deposit comes back to you at that point.

trustCan I take a complaint further if the reply falls short?+

You can escalate, and you should if the first reply misses the mark. Ask the agent to pass the matter to a supervisor, or write to the complaints address with your account e-mail and a short summary. Nothing resolved that way goes further to the UK Gambling Commission.

trustWhen I contact the desk, what proves it is me?+

When you get in touch, quote the e-mail address registered on your account and the last four digits of a payment method you have used. That pairing lets the desk find you without a password. Never send your password to anyone, including us.

Four Contact Routes

Reaching Us Tonight: The Timings

No guessing how long a reply takes, at any hour of the day.

Live Chat

Live Chat HoursTwenty-four hours a day

Chat First ReplyThree minutes

Time ZoneGMT

E-mail

E-mail Address[email protected]

E-mail ReplyFour hours

Phone

Phone Number+44 20 8323 6624

Phone WaitFive minutes