United Kingdom rules require us to confirm who you are before money moves, and verification normally takes up to 54 hours.
Your withdrawal is on hold, so here are the six things that matter in plain words.
Follow these four moves and your file should clear the first time, with no repeat uploads.
Three papers cover most checks here, and each one answers a single question our team has to ask.
Mismatch On Record. The name or address on your paper does not match your account details, so the reviewer cannot tie the document to you. Update your profile before you upload again Send a paper that shows the same spelling
Your ID Ran Out. An expired passport or licence leaves nothing to check against, because the photo and the number no longer stand as current proof. Send the current version of the same paper Check the expiry date before you scan it
Send A Recent Bill. An old utility bill is refused because it no longer shows where you live now, and the reviewer needs a recent one. Pick a bill dated within the last few months Download the latest copy from your supplier
Swiper Casino Ltd holds licence 92880-3755-R-279797 from the UK Gambling Commission, and that licence obliges us to know where a player's money comes from. Think of the source of funds check as routine housekeeping against money laundering, never as an accusation aimed at you.
One or more of the following may be requested while the review runs.
Read this the moment a request lands and you wonder why it came now.
Most people worry a pending withdrawal means trouble; these answers show it is routine.
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